At Thirteen Studios, we are committed to delivering high-quality streetwear with a smooth and transparent shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered, so our customers know exactly what to expect when shopping with us. By placing an order on our website, you agree to the terms outlined below.

1. Order Processing Time

All orders placed with Thirteen Studios require a standard processing period before shipment. Orders are carefully prepared, quality-checked, packed, and dispatched from our fulfillment center.
The average order processing time is 3–5 business days, excluding weekends and public holidays. During high-volume periods such as sales, product launches, or holidays, processing times may be slightly extended.

2. Shipping Timeframe

Thirteen Studios operates on a standard shipping timeframe of up to 15 business days. Once your order has been shipped, delivery typically takes 10–15 business days, depending on your location, courier service, customs clearance, and local delivery conditions.
Please note that shipping timelines are estimates and not guaranteed delivery dates.

3. Domestic & International Shipping

We offer both domestic and international shipping. Delivery times may vary based on destination country, customs procedures, and courier handling. International customers are responsible for any applicable customs duties, taxes, or import fees charged by their local authorities. These charges are not included in the product or shipping price and must be paid by the customer upon delivery.

4. Shipping Charges

Shipping costs are calculated at checkout based on the delivery destination, order weight, and selected shipping method. Promotional offers such as free shipping may be available for limited periods and will be clearly displayed on the website. Thirteen Studios reserves the right to modify shipping charges at any time without prior notice.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing tracking details. Tracking updates may take 24–72 hours to become active after shipment. Customers are encouraged to monitor their shipment using the provided tracking link for the most accurate delivery updates.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information. Thirteen Studios is not responsible for orders delayed, lost, or returned due to incorrect addresses, missing details, or failed delivery attempts. If an order is returned to us due to address issues, additional shipping fees may apply for reshipment.

7. Delays & Unforeseen Circumstances

While we strive to meet our 15-day shipping timeframe, delays may occur due to factors beyond our control, including customs inspections, courier delays, weather conditions, or public holidays. Thirteen Studios is not liable for shipping delays caused by third-party logistics providers.

8. Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact our customer support team within 48 hours of delivery or within a reasonable time after the expected delivery date. We may require photographic evidence or courier confirmation to investigate the issue and determine a suitable resolution.

9. Multiple Item Orders

Orders containing multiple items may be shipped together or separately depending on product availability and warehouse logistics. If items are shipped separately, customers will receive individual tracking numbers for each shipment.

10. Refused or Undelivered Packages

If a customer refuses delivery or fails to collect the package, the order may be returned to our warehouse. In such cases, original shipping fees are non-refundable, and reshipping costs will be the responsibility of the customer.

11. Address Changes & Order Modifications

Requests to change shipping addresses or modify orders must be made within 24 hours of placing the order. Once an order has been processed or shipped, changes cannot be guaranteed.

12. Customs & Import Regulations

International shipments may be subject to customs clearance procedures, which can cause delays beyond the 15-day timeframe. Thirteen Studios does not control customs processes and is not responsible for delays or additional charges imposed by customs authorities.

13. Contact Information

For shipping-related questions or assistance, customers can contact Thirteen Studios through our official customer support channels listed on the website. Our support team is committed to providing timely updates and helpful solutions.